Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, offering inbound, outbound, back-office, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis services. With locations in Egypt, Morocco, Mauritius, the UAE, and a new site in Saudi Arabia, Xceed supports government and commercial clients in 10 different languages through more than 10,000 web-enabled multichannel stations. The company has been consistently recognized in IAOP's Best Global Outsourcing 100™ and Impact Sourcing Champions Index, as well as multiple regional and international awards for customer experience, sustainability, diversity, equity, and inclusion. Xceed also holds several global certifications, including COPC, ISO 9001, ISO 14001, ISO 22301, ISO 45001, and ISO/IEC 27001, reflecting strong operational standards and information security. Applicants joining Xceed will be part of an organization that values career development, responsible business practices, and a positive work environment.
Role Description This is a full-time, on-site B1 English Speaker role based in 6th of October. The role involves handling customer interactions in English through phone, email, or chat, following defined scripts and guidelines while maintaining clear, polite, and professional communication. Daily tasks include understanding customer needs, providing accurate information about services, documenting interactions in internal systems, and escalating complex issues to the appropriate teams. The B1 English Speaker will adhere to performance and quality standards, meet individual and team targets, and follow company policies, including data protection and confidentiality requirements. The role also includes participating in training sessions, applying feedback from supervisors, and contributing to a supportive and collaborative work environment.
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