Introduction to the Role
Joining Deloitte means saying yes to a meaningful experience: a human and professional journey where every assignment challenges you to grow. It also means becoming part of an environment built on trust, innovation, and collective intelligence, supporting sustainable and responsible transformation.
Joining us also means choosing a stimulating, inclusive workplace that puts our people’s well-being at the heart of everything we do.
Are you ready to say #ISayYes to your future at Deloitte?
Your Role
As part of our team, you will:
- Provide functional and financial support to Swift users across multiple countries and regions, including the Americas, EMEA, and APAC.
- Troubleshoot complex issues in a multi-application and multi-region environment, coordinating with global and local Finance teams.
- Manage the full incident lifecycle, including identification, escalation, resolution, and post-mortem communication with users, stakeholders, and management.
- Analyze and resolve incidents and service requests related to financial applications.
- Document all incidents and service requests in the relevant ticketing system and ensure that tickets are closed or escalated in accordance with established processes.
- Meet key performance indicators (KPIs), including customer satisfaction scores, contact quality, first-call resolution, schedule adherence, and participation in individual and team coaching sessions.
- Deliver a positive customer support experience and build strong relationships by developing a thorough understanding of users’ issues while maintaining a highly professional attitude.
- Ensure compliance with Financial Service Desk internal policies, knowledge base articles, and management standards.
- Build strong client relationships to ensure high-quality service delivery and user satisfaction.
- Act in accordance with Deloitte’s Code of Ethics, Vision, and Values.
Your Qualifications
- Master’s degree (Bac+5) in Finance, Information Systems, Computer Science, or a related field.
- Minimum 2 years of experience in application support.
- Strong interest in Information Systems and IT risk management.
- Knowledge of:
- Operating systems: Windows Server (AD), Unix, etc.
- Database Management Systems: Oracle, SQL Server, etc.
- ERP systems: SAP, SAGE, etc.
- IT standards and frameworks: COBIT, ITIL, ISO 2700x, etc.
- IT risk management methodologies.
- Strong analytical and critical-thinking skills.
- Excellent communication and interpersonal skills.
- Fluency in French and English, both written and spoken.
What We Offer
By joining Deloitte, you will have the opportunity to develop a comprehensive set of skills shared across our international network and structured around three key dimensions: leadership, business expertise, and specialization.
Through the diverse assignments you will contribute to and our comprehensive training programs, you will progressively strengthen your existing skills, acquire new ones, and build a successful career within our firm.
- Attractive compensation package
- Hybrid working model
- International exposure and collaboration
- Continuous learning and development opportunities
