Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The organization supports key government and commercial clients in 10 languages, with sites in Egypt, Morocco, Mauritius, the UAE, and a new location in Saudi Arabia. Xceed delivers a broad portfolio of services including inbound and outbound customer support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The company is widely recognized for its excellence in outsourcing, impact sourcing, sustainability, customer experience, and diversity, equity, and inclusion, with multiple regional and international awards. Xceed also maintains robust quality, security, and business continuity standards, backed by global certifications such as COPC and several ISO and ISO/IEC frameworks.
Role Description The Application Supervisor (AI Integration / LLM & .NET) is a full-time, on-site role based in Qesm El Maadi, responsible for overseeing the design, development, and integration of AI and LLM-enabled applications within Xceed’s technology ecosystem. This role includes supervising a technical team, guiding .NET-based application development, and ensuring AI models and services are integrated securely and efficiently with existing systems. Day-to-day responsibilities include coordinating requirements with business and operations stakeholders, reviewing technical designs and code, managing application performance and reliability, and overseeing incident resolution and technical support escalations. The supervisor will collaborate with data, infrastructure, and security teams to ensure compliance with internal standards and external certifications, while driving continuous improvement and innovation in AI use cases that support Xceed’s BPO services. The role also involves mentoring team members, supporting training initiatives on new AI and LLM capabilities, and preparing regular reports on project status, risks, and enhancements.
Qualifications
Bachelor's degree in Computer Science, Software Engineering, or a related field.
Minimum 4 years of software development experience, including 2+ years in a senior or leadership role.
Strong experience with C#, ASP.NET Core, Entity Framework Core, and REST APIs.
Experience with PostgreSQL or SQL Server.
Good knowledge of React or Angular.
Experience with Git, Docker, CI/CD, and Agile methodologies.
Hands-on experience with AI coding assistants and LLM integration is a strong advantage.
Strong leadership, mentoring, communication, and problem-solving skills.
Fluent in English.
