Base: Riyadh, Dammam - Remote
Language: English & Arabic
Job Description
- Provide comprehensive pre‑sales and after‑sales technical support services, including but not limited to pre‑sales demonstrations, product installation and debugging, equipment usage training, after‑sales problem solving, and equipment maintenance.
- Responsible for training clients on newly launched application solutions and product functions.
- Create application cases, technical documents, training materials, etc.
- Record and maintain after‑sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem‑solving progress, and promote continuous product optimization.
- Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions.
- Support on‑site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems.
- Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism.
- Based on customer feedback, propose reasonable improvement suggestions and opinions for products.
Job Requirements
- Dental‑related major, or experience in the dental industry, with basic knowledge of computer software and hardware.
- Possess knowledge of equipment software and hardware, and provide service support for dental‑related products.
- Proficiency in English and Farsi.
- No work experience required; good speaking, listening, reading, and writing skills.
- Proactive, responsible, studious, analytical, quick learner, communicator, and a team player.
- Base location: Riyadh, Dammam.
