Role Description The Application Agent at Great Wall Education is a full-time, on-site position based in Souss-Massa, Morocco. The role involves guiding prospective students and families through the application and enrollment process, including explaining program options, admission requirements, and timelines. The Application Agent reviews and verifies application documents, supports applicants in completing forms accurately, and follows up to ensure deadlines are met. The role includes maintaining applicant records, updating databases, and coordinating with academic and administrative teams to resolve issues. The Application Agent also provides clear and professional information, and contributes to continuous improvement of application procedures.
Qualifications
* Strong communication and interpersonal skills, with the ability to explain processes clearly and support diverse applicants.
* Organizational and time-management skills to handle multiple applications, track deadlines, and maintain accurate records.
* Attention to detail and problem-solving skills for reviewing documents, identifying missing information, and resolving application-related issues.
* Proficiency with office software and data entry systems; ability to learn and use student information or CRM systems
* Ability to work on-site in Souss-Massa, Morocco, collaborating effectively with colleagues and stakeholders.
* Fluency in relevant languages (such as French Arabic and English is an advantage) to communicate with applicants and partners.
* Relevant education in administration, education, business, or a related field; prior experience in admissions, administration, or student services is preferred.
