Company Description Alorica is a global customer experience (CX) company that designs and delivers solutions that help brands build long-term customer relationships. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to create impactful, scalable experiences. The organization is known for challenging convention, maintaining deep client partnerships, and operating with integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected workforce focused on delivering meaningful results for clients and customers.
Role Description The Airline Customer Service representative will handle customer inquiries and support for airline-related services, including reservations, ticketing, flight changes, and general travel information. Daily responsibilities include responding to customers via phone, chat, or email, resolving issues efficiently, and providing clear guidance on airline policies, baggage rules, and check-in procedures. The role involves managing complaints with empathy, documenting interactions accurately, and following internal procedures and compliance requirements. Team members will collaborate with colleagues and supervisors to ensure service quality, meet performance targets, and identify opportunities to enhance the customer experience. This is a full-time, on-site role located in Qesm El Sheikh Zaid, requiring B2 level English proficiency and the ability to support customers in a fast-paced environment.
Qualifications
* Strong Communication skills, including clear spoken and written English at a B2 level, and active listening abilities.
* Customer Service skills with a focus on empathy, problem-solving, and handling high-volume inquiries in a professional manner.
* Knowledge or interest in Airlines and Aviation, including basic understanding of airline operations, ticketing, and travel procedures
* Bachelor’s degree or equivalent education is preferred; prior experience in call centers, travel, or hospitality is an advantage.
* Ability to work on-site in Qesm El Sheikh Zaid on a full-time schedule, including potential shifts, weekends, and holidays.
* Demonstrated reliability, attention to detail, and a commitment to delivering consistent, high-quality customer experiences.
