üöÄ Welcome to Your Next Adventure!As an Account Manager, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth on-boarding for new partners.

üõ† What You‚Äôll Get Your Hands On

* Own and manage a portfolio of key accounts within the food delivery vertical.
Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform‚Äôs capabilities.
Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
Lead the implementation of new projects and initiatives within your portfolio.
Handle partner escalations effectively and ensure high levels of customer satisfaction.
Provide on-boarding, training, and ongoing support for new partners joining the platform.
Develop and execute marketing and promotional plans in collaboration with partners.
Monitor account performance using dashboards and data reports, identifying trends and opportunities.
Support with day-to-day troubleshooting and problem-solving.

üßô‚Äç‚ôÇÔ∏è The Magic You Bring

* 3‚Äì5 years of experience in eCommerce, FMCG Sector.
A track record in commercial, client-facing, or account management roles.
Strong analytical skills and the ability to interpret data to inform decisions.
Comfortable working in a fast-paced, dynamic environment.
Strong problem-solving and crisis management abilities.
Proven experience in B2B negotiations and relationship management.
Excellent communication, presentation, and interpersonal skills.
Familiarity with Salesforce or similar CRM tools is a plus.
Bachelor‚Äôs degree in Business, Marketing, Economics, or a related field. A Master‚Äôs degree is a plus.
Proficiency in English and Arabic (written and spoken) is required.

Inside Snoonu‚Äôs UniverseSnoonu is Qatar‚Äôs homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more ‚Äì all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We‚Äôre ChasingTo be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We‚Äôre OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowersüë• Be Customer Obsessed: ‚ÄúFocus on the customer and all else will follow.‚Äù

üí™ Act with Integrity: ‚ÄúWe are honest, ethical, and trustworthy in everything we do.‚Äù

üß™ Be Curious and Creative: ‚ÄúWe constantly innovate and create solutions to bring a lasting positive impact.‚Äù

üèÖLead by Example and Take Ownership: ‚ÄúBe the change you want to see and take ownership.‚Äù

üöÄ Work Smart and Deliver Results: ‚ÄúYou can do more by doing less, better, and faster.‚Äù

üë®‚Äçüíº It's All About People: ‚ÄúBe a team player; together we are stronger.‚Äù

Perks & Worklife Magic At Snoonuüåê Global Vibes ‚Äì Collaborate with a worldwide crew.

üß† Brain Boosters ‚Äì Learning budgets, access to courses, and tools for your growth.

üöí Builder‚Äôs Playground ‚Äì Own your tasks, own your path! We‚Äôre big on autonomy.

üèùÔ∏è Flexible Time Off ‚Äì We take recharging seriously. Generous leave and wellness policies.

üõ†Ô∏è Agile Everything ‚Äì Scrum isn‚Äôt a buzzword here. It‚Äôs how we roll, from product to ops.

Great Place to Work¬Æ CertifiedWe‚Äôre certified as a Great Place to Work¬Æ, a recognition that celebrates a culture we‚Äôve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for ExcellenceOur ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back MattersWe don‚Äôt just build apps. We‚Äôre committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we‚Äôre always finding ways to do better‚Äîand we invite you to be a part of that mission.

Diversity Isn‚Äôt Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We‚Äôre proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let‚Äôs Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let‚Äôs make some magic together.

Stay in the loop‚Äîconnect with us on LinkedIn!

üõ† What You‚Äôll Get Your Hands On

* Own and manage a portfolio of key accounts within the food delivery vertical.
Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform‚Äôs capabilities.
Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
Lead the implementation of new projects and initiatives within your portfolio.
Handle partner escalations effectively and ensure high levels of customer satisfaction.
Provide on-boarding, training, and ongoing support for new partners joining the platform.
Develop and execute marketing and promotional plans in collaboration with partners.
Monitor account performance using dashboards and data reports, identifying trends and opportunities.
Support with day-to-day troubleshooting and problem-solving.

üßô‚Äç‚ôÇÔ∏è The Magic You Bring

* 3‚Äì5 years of experience in eCommerce, FMCG Sector.
A track record in commercial, client-facing, or account management roles.
Strong analytical skills and the ability to interpret data to inform decisions.
Comfortable working in a fast-paced, dynamic environment.
Strong problem-solving and crisis management abilities.
Proven experience in B2B negotiations and relationship management.
Excellent communication, presentation, and interpersonal skills.
Familiarity with Salesforce or similar CRM tools is a plus.
Bachelor‚Äôs degree in Business, Marketing, Economics, or a related field. A Master‚Äôs degree is a plus.
Proficiency in English and Arabic (written and spoken) is required.