30+ days ago
Full TimeJunior
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Skills Gap Analyzer
Compare your skills with the requirements for Account Manager and see what you need to learn
Company Description Elsalam Tread & Target Plus is a growing business focused on delivering reliable products and services to local and regional customers. The company values strong client relationships, operational efficiency, and consistent service quality. Team members are encouraged to take ownership of their work, collaborate across functions, and contribute ideas for improvement. Elsalam Tread & Target Plus offers opportunities for skill development and career growth in a supportive environment. The organization seeks professionals who are committed to integrity, customer satisfaction, and long-term success.
Role Description The Account Manager is a full-time, on-site role based in El Mansoura. This role is responsible for managing a portfolio of customer accounts, serving as the primary point of contact, and ensuring client needs are met in a timely and professional manner. Day-to-day tasks include building and maintaining relationships with customers, handling inquiries, preparing quotations, following up on orders, and coordinating with internal teams to ensure accurate and timely delivery of products and services. The Account Manager will monitor account performance, identify opportunities for upselling and cross-selling, and resolve issues to maintain a high level of customer satisfaction. The role also involves maintaining accurate records, reporting on account activities, and supporting business development initiatives.
Qualifications
* Strong client relationship management skills, including the ability to build trust, communicate clearly, and provide responsive service.
* Solid organizational and time management skills to handle multiple accounts, prioritize tasks, and meet deadlines.
* Business acumen, including basic understanding of sales processes, pricing, and margins, with the ability to identify growth opportunities within accounts.
* Proficiency with common office software (e.g., spreadsheets, presentations, CRM or customer databases) and comfort working with digital tools.
* Excellent verbal and written communication skills in en_US, with attention to detail and professional presentation.
* Ability to work collaboratively with cross-functional teams, as well as independently with minimal supervision.
* Relevant experience in account management, customer service, or sales is highly beneficial; experience in a similar industry is a plus.
* Preferred educational background in Business, Marketing, Management, or a related field, or equivalent practical experience.
* Strong problem-solving skills, resilience when handling customer issues, and a proactive approach to improving processes and client satisfaction.