Role Summary
The Account Manager manages and grows a portfolio of medium-tier accounts across Makkah
and Madina, including three-star hotels and mid-level caterers. This role suits a sales
professional with a solid customer network and account management experience who is ready
to build and expand a book of medium-value business.
Key Responsibilities
• Manage and grow a portfolio of medium-value accounts (three-star hotels, mid-level
caterers, and similar clients) in Makkah and Madina.
• Build new client relationships and expand the existing account base within the assigned
territory.
• Develop account plans to increase order volume, frequency, and overall account value.
• Act as the main point of contact for assigned clients, handling day-to-day queries and
issue resolution.
• Negotiate terms and pricing within approved guidelines to close deals efficiently.
• Conduct regular client visits and check-ins to maintain strong working relationships.
• Coordinate with operations and customer service to ensure timely, accurate order
fulfillment.
• Track account performance and report on sales activity, pipeline, and targets.
• Identify upsell and cross-sell opportunities within the existing customer base.
• Stay informed on local market conditions and competitor offerings in the mid-tier
hospitality/catering segment.
Qualifications & Experience
• Prior experience in sales or account management, ideally within hospitality, catering, or
FMCG/food-service.
• An existing or developing network of contacts within the Makkah/Madina mid-tier
hospitality and catering market is a plus.
• Good negotiation, communication, and relationship-building skills.
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Fluent Arabic and working proficiency in English.
• Willingness and ability to travel between Makkah and Madina as needed.
• Valid Saudi driving license preferred.
Key Performance Indicators (KPIs)
• Revenue growth and retention across assigned medium accounts.
• Number of new accounts opened.
• Client satisfaction and order frequency.
• Achievement of monthly/quarterly sales targets.
