We're hiring a proactive Account Manager to look after our business customers in the UAE. You'll be the main point of contact for your accounts: keeping clients happy, solving issues quickly, and working with our sales, marketing, and product teams to improve the customer experience.
Working hours: Monday to Saturday, 9:00 AM to 6:00 PM UAE time
What you'll do
- Manage a portfolio of customer accounts and ensure their needs are met promptly
- Act as the main contact for inquiries, issues, and support
- Reach out proactively to check satisfaction and spot concerns early
- Own each issue from first report to resolution
- Work with sales, marketing, and product teams on customer needs and feedback
- Keep accurate records of interactions and transactions in Odoo CRM
- Suggest and implement process improvements
- Track industry trends, competitors, and customer feedback
What we're looking for
- 2 to 4 years in customer service or account management, preferably B2B
- Excellent written and spoken English
- Strong problem-solving and multitasking skills in a fast-paced setting
- A track record of building lasting customer relationships
- Hands-on experience with Odoo CRM (or similar CRM tools such as HubSpot, Zoho, or Salesforce)
