Customer/Supplier : Internal-
Assist the TDM in territory problem solving & collections. Ensure all CR`s are maintaining their Executioner planners.
Ensure Customer complaints are attended by the cooler department.
Emplement higher standards of market execution & specific promotions in model shop.
Customer /Supplier External
People Management
Guides employees during a project and serves as a mentor to new employees within in the sales Function.
Provides input in determining priorities, assigning responsibilities and may provide input on performance of team members.
Provides assistance to Territory Devolvement Manger in training Customer Representative if needed.
Analysis
Gathers and analyses easily available data to provide information towards making short term operational decisions
Innovation
Identifies needs and improvement opportunity in existing customers.
Provides recommendation of innovative solutions to next level of managers in order to facilitate changes or improvements at a process level.
Operations
1.Sales Strategy and Execution:
Implement effective sales strategies to achieve sales targets and expand market reach.
Monitor sales performance and provide regular reports to the Sales Manager.
Identifying new business opportunities and expanding the customer base
Monitoring market trends, competitor activities, and consumer behaviour to adjust sales strategies accordingly.
Managing sales budgets and expenses effectively.
2. Team Management:
Supervise and lead a team of sales representatives, providing guidance, training, and support.
Conduct regular team meetings to discuss performance, set goals, and address any issues.
Monitoring market trends, competitor activities, and consumer behaviour to adjust sales strategies accordingly.
Analyse market trends, competitor activities, and consumer behaviour to identify opportunities for growth.
Conduct regular market visits to gather insights and feedback.
Providing regular sales reports and updates to senior management.
4. Customer Relationship Management:
Build and maintain strong relationships with key clients, distributors, and retailers.
Ensure high levels of customer satisfaction through excellent service and support.
Prepare and present detailed sales reports, forecasts, and performance metrics to management.
Identify and address areas for improvement in sales processes and strategies.
6.Product Promotion
Coordinate promotional activities and campaigns to boost product visibility and sales.
Collaborate with the trade marketing team to develop effective promotional materials.
7 .Inventory Management:
Ensure adherence to company policies, industry regulations, and ethical standards.
Conduct regular training sessions for the sales team on product knowledge, sales techniques, and compliance.
Strategy
Skills
Minimum of 8 years of overall sales experience with at least 2 to 3 years of experience as a Sales Supervisor or similar role in the FMCG sector.
Bachelor's degree in Business, Marketing, or a related field.
Strong understanding of FMCG market dynamics and consumer behavior.
Excellent leadership and team management skills.
Outstanding communication, negotiation, and interpersonal skills.
Proficiency in Microsoft Office, ERP and CRM / sales related software.
Ability to analyze sales data and market trends effectively.
Fluent in English; knowledge of Arabic is an advantage.
Light vehicle licence is a must
