Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high value, customized outsourcing solutions that help clients concentrate on their core business while better serving their own customers. With strong expertise in diverse cultures and industry best practices, ETISAL International provides consultative, innovative services tailored to unique business needs. The organization emphasizes transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. ETISAL International also values human capital, quality, and the use of state-of-the-art technologies to exceed client expectations.
Role Description This is a full-time, on-site role based in Cairo for Voice/Non-Voice Support Agents (English Speakers). In this position, team members handle inbound and outbound customer interactions through phone, chat, email, and other channels, providing accurate information and support in English. Agents are responsible for resolving inquiries, documenting cases, escalating issues when necessary, and following defined procedures and service level agreements. They work closely with supervisors and colleagues to ensure customer satisfaction, maintain quality standards, and meet performance targets. The role may include basic technical troubleshooting, updating customer records, and contributing to a professional, customer-focused environment.
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