Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that address the unique needs of each client’s business. With strong global coverage and deep understanding of diverse cultures, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, flexibility, integrity, and a passionate commitment to exceeding client expectations. ETISAL International also places high importance on human capital, fostering a work environment that values quality, continuous improvement, and professional growth.
Role Description This is a full-time, on-site role for English Speakers (Voice/Chat), based in Cairo. The role involves handling inbound and outbound customer interactions via voice calls and chat, responding to inquiries, resolving issues, and providing accurate information in English. Team members will follow established workflows, document interactions in the system, and escalate complex cases when needed. The position includes collaborating with supervisors to meet performance targets, adhere to quality standards, and ensure a positive customer experience. Availability for rotating shifts, including weekends or holidays as required by business needs, is expected.
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