Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company designs customized outsourcing solutions that help clients focus on their core business while improving the experience of their own customers. ETISAL International leverages global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The organization emphasizes transparency, flexibility, integrity, and a passion for service, constantly working to enhance management and operational standards. Human capital, quality, and state-of-the-art technologies are central to its commitment to exceeding client expectations.
Role Description This is a full-time, on-site Customer Service Support role for Turkish speakers (C1 Level), based in Cairo, Egypt. The role involves handling incoming customer inquiries in Turkish via phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. The Customer Service Support team member will log and update cases in the system, follow established procedures, and escalate complex issues when needed. Daily responsibilities include maintaining high service quality, adhering to performance targets, and collaborating with colleagues and supervisors to improve processes. The role also requires working in shifts, following company policies, and contributing to a positive and respectful work environment.
Qualifications
* Advanced proficiency in Turkish (minimum C1 level) and good command of English for professional communication.
* Previous experience in customer service, call center, or BPO environment is preferred.
* Strong communication, active listening, and problem-solving skills, with the ability to handle inquiries calmly and professionally.
* Basic computer literacy, including ability to work with CRM systems, email platforms, and standard office applications.
* Ability to work on-site in Cairo, Egypt, in rotating shifts, including evenings, weekends, and holidays as required.
* Customer-oriented mindset, with attention to detail, reliability, and a commitment to meeting performance targets.
* Team-oriented attitude, openness to feedback, and willingness to learn and adapt in a fast-paced environment.
* High school diploma or equivalent required; post-secondary education in business, languages, or related fields is an advantage.
