Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering customized, innovative outsourcing solutions that help organizations concentrate on their core business and better serve their own customers. With strong expertise in diverse cultures and industry best practices, ETISAL International emphasizes high-quality service, transparency, flexibility, and integrity in operations. The team is committed to valuing human capital, using advanced technologies, and consistently striving to exceed client expectations. ETISAL International offers a dynamic environment for individuals who want to contribute to customer-centric, service-driven excellence.
Role Description The Turkish Agents | Customer Service Agents role is a full-time, on-site position based in Cairo. In this role, team members handle inbound and outbound customer interactions in Turkish, including responding to inquiries, resolving issues, and providing accurate information about products and services. Agents document customer interactions, follow established procedures, and escalate complex cases when necessary to ensure timely and effective resolution. The role involves working with internal systems, adhering to service-level agreements, and maintaining high standards of professionalism and customer satisfaction. Collaboration with supervisors and colleagues to improve processes and share feedback is also part of the day-to-day responsibilities.
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