Company Description Egypt Express Travel, established in 2003, is a comprehensive travel solutions company known for excellence, innovation, and reliability. The company designs and delivers a wide range of travel services for guests exploring Egypt as well as international destinations. Egypt Express Travel focuses on creating exceptional and memorable travel experiences tailored to diverse traveler needs and preferences. The team values professional service, cultural authenticity, and customer satisfaction in every itinerary. Applicants can expect to join a dynamic environment that is committed to high-quality travel operations and continuous improvement.
Role Description This is a full-time, on-site Tour Operator role based in Cairo. The Tour Operator will coordinate and operate guided tours, including planning itineraries, arranging transportation and accommodations, and ensuring smooth daily tour schedules. The role involves managing reservations, confirming bookings with local and international partners, and handling any changes or special requests. The Tour Operator will provide customer service support before, during, and after trips, respond to inquiries, and address issues promptly. Daily tasks also include preparing tour documentation, collaborating with sales and operations teams, maintaining accurate records, and promoting tours and services to maximize customer satisfaction and bookings.
Qualifications
- Experience in Travel & Tourism, with strong knowledge of Egypt’s key destinations and cultural attractions.
- Proficiency in organizing and managing Guided Tours, including itinerary planning and on-the-ground tour coordination.
- Demonstrated Customer Service skills, with the ability to communicate clearly, manage expectations, and resolve issues professionally.
- Hands-on experience with Reservations and booking systems, including scheduling, confirmations, and adjustments.
- Basic Sales skills to promote tours and travel packages, upsell services, and support revenue growth.
- Strong organizational and time-management abilities, with attention to detail and accuracy in documentation.
- Ability to work on-site in Cairo and collaborate effectively with local and international partners.
- Proficiency in English; additional languages (such as Arabic and other major tourism languages) are an advantage.
- Prior experience in tour operations or travel agencies is preferred; relevant education in tourism or hospitality is beneficial.
Please send your cv to heba@eetglobal.net