Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help partners concentrate on their core business while better serving their customers. With strong attention to cultural nuances and industry best practices, ETISAL International offers consultative, innovative services tailored to each client’s needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital, quality, and state-of-the-art technologies to consistently exceed client expectations.
Role Description This is a full-time, on-site Telesales Agent role for the UAE English account, based in Cairo, Egypt. The Telesales Agent will handle outbound and inbound calls to promote products and services, explain offers, and support sales targets for the UAE market in English. Daily tasks include engaging potential and existing customers, understanding their needs, providing accurate information, and closing sales while following company scripts and guidelines. The role involves maintaining updated records of calls and sales in the CRM system, meeting performance KPIs, and adhering to quality, compliance, and customer experience standards. The Telesales Agent will collaborate with team leaders and colleagues to improve call strategies and share feedback from customers.
Qualifications
