Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving markets across the Middle East, Africa, and the Far East. The company focuses on delivering high value, customized, and innovative outsourcing solutions that help clients concentrate on their core business while better serving their own customers. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to tailor its services to diverse client needs. The organization is committed to transparency, flexibility, integrity, and a strong appreciation of human capital. Continuous improvement in management and operations supports the company’s vision to be a top leader in the BPO industry.
Role Description This is a full-time, on-site Support Agents (English Speakers) role based in Cairo. The support agent will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and guidance in English. Day-to-day tasks include resolving customer issues, escalating technical or complex cases when needed, and documenting all interactions in internal systems. The role involves maintaining high standards of customer satisfaction, following established procedures and service-level agreements, and collaborating with team members and supervisors to improve service quality. Support agents may also participate in training sessions, contribute feedback to optimize processes, and adapt to changing client requirements.
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