Job Requisition ID: 181779
About Al-FuttaimEstablished in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.
Overview Of The Role:The Store Manager is responsible for planning, controlling, and directing the store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profits. The role involves utilizing excellent communication and people skills to influence team performance and understanding sales figures to drive business targets. The manager oversees financial dimensions such as P&L, store KPIs, including UPT, ATV, SOP, audit compliance, and shrinkage.
What You Will Do:Profit Financial
- Drive, monitor, and review sales performance, recommending action plans to meet the sales budget at the store level.
- Conduct monthly meetings focused on category sales performance with the sales team to review and improve sales strategies.
- Implement and ensure the 100% execution of all programs to achieve sales targets for exclusive products, while providing feedback on promotional effectiveness.
- Manage and control the approved operational expenditure budgets, including utilities, wrap supply, and staff costs.
- Develop and initiate plans to optimize store controllable expenses.
- Achieve shrinkage targets below tolerance levels through continuous monitoring of Retail Operating Standard Compliance.
Commercial
- Ensure the proper implementation of display strategies and timely replenishment of stock.
- Manage stock availability to ensure consistent and timely inventory adjustments.
- Comply consistently with the Brand of Service Standards to exceed customer expectations during interactions.
- Handle product queries and complaints professionally in accordance with Brand of Service Standards.
- Drive loyalty member programs to achieve targeted transaction participation.
- Implement selling techniques to reach conversion/transaction rate targets.
- Cascading ongoing promotions, activities, and memos using standard power talk guidelines regularly.
- Check and ensure the correct implementation of promotional and store activities such as promo call-outs and price changes.
Process
- Ensure communication and implementation of policies, brand standards, grooming guidelines, and internal control procedures as per SOP.
- Demonstrate strong analytical skills and system reporting capabilities.
- Monitor controllable expenses, supervise loss prevention, asset protection, risk management, and oversee inventory management.
- Liaise with mall management and manage store documentation processes such as daily reports and banking.
- Perform cashiering duties and maintain retail standard operations, including planogram implementation.
People
- Plan and monitor Personal Development Plans and in-role development interventions for team members.
- Identify, implement, and oversee team learning interventions.
- Review and discuss performance appraisals and personal plans with direct reports.
- Implement action plans to improve employee engagement and build competencies.
- Ensure completion and discussion of performance reviews with team members.
Required Skills To Be Successful:
- * Good knowledge of the beauty industry and trends.
- Retail operational proficiency, including stock management and system handling.
- Strong management and people development skills.
- Excellent customer service and results-oriented mindset.
What Qualifies You For The Role:
- * Bachelor's or Master's degree (preferred).
- Minimum of 5+ years of experience in retail and team management within the beauty sector.
- Proficiency in retail operational skills, including stock management, visual merchandising, systems, and cash handling.
- Possessing management skills focused on people development, alongside empathy, customer service, leadership, and problem-solving capabilities.
About Al-Futtaim RetailAt Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.
We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.
With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.
Join us and be part of The Heart of Tomorrow.
