SupportRoom - Remote (Lebanon)
About SupportRoom
SupportRoom is building the future of workplace wellbeing and behavioral intelligence.
Our platforms help organisations better understand, support, and engage their people through technology-enabled therapy, coaching, mentoring, employee wellbeing programs, and workplace insights.
We work with organisations across international markets, helping employers improve employee wellbeing, engagement, and organisational performance.
The Opportunity
We are looking for a Customer Expansion & Upsell SDR to work closely with our Customer Success team and help identify opportunities to grow existing customer accounts.
This is not a traditional cold-outbound SDR role.
Your focus will be on understanding our existing customers, identifying where they could benefit from additional services, programs, users, departments, locations, or products, and creating qualified expansion opportunities for the sales and Customer Success teams.
You will act as a bridge between Customer Success and Sales, helping turn strong customer relationships into measurable account growth.
The ideal candidate is commercially minded, confident speaking with existing customers, curious about their business needs, and comfortable identifying opportunities without taking a purely transactional sales approach.
Key Responsibilities
- Work closely with the Customer Success team to identify potential upsell and expansion opportunities within existing accounts
- Review customer usage, engagement, account information, and conversations to identify potential areas for expansion
- Engage existing customers through email, phone, LinkedIn, and scheduled calls
- Speak with customer stakeholders to understand changing needs, challenges, and future requirements
- Identify opportunities for additional users, services, programs, departments, locations, or SupportRoom products such as PulseIQ and VAI
- Qualify expansion opportunities and arrange meetings with the relevant Sales or Account Management team member
- Support Customer Success Managers in preparing for account reviews and expansion conversations
- Maintain accurate customer and opportunity information in HubSpot CRM
- Follow up on customer interest and ensure opportunities are properly progressed
- Work with Customer Success and Sales to develop effective upsell messaging and account expansion strategies
- Help identify patterns across the customer base that could lead to new expansion opportunities
- Consistently work towards agreed targets for qualified expansion opportunities, meetings, and revenue contribution
What We're Looking For
- 1-3 years of experience in SDR, inside sales, account management, customer success, or a similar commercial role
- Experience working with existing customers and identifying commercial opportunities
- Strong English communication skills, both written and verbal
- Comfortable speaking with HR, People, Wellbeing, Operations, and senior stakeholders
- Strong discovery and questioning skills
- Ability to recognise customer needs and connect them with relevant solutions
- Comfortable discussing commercial topics, including pricing and additional services
- Experience with upselling, cross-selling, account expansion, or renewals is highly desirable
- Experience using HubSpot
- Strong follow-up, organisation, and pipeline management skills
- Ability to work closely with Customer Success and Sales teams
- Commercially driven but customer-focused, with the ability to build trust rather than use a purely transactional sales approach
- Comfortable working independently in a remote environment
- Experience working with international customers is a plus
- Experience in SaaS, technology, wellbeing, HR technology, or B2B services is a plus
Why Join SupportRoom?
You’ll be joining a company working at the intersection of:
ü߆ Workplace wellbeing & behavioral intelligence
ü§ù Customer success & long-term partnerships
üìä Technology & data-driven insights
üåç International B2B markets
üöÄ High-growth technology
If you are commercially driven, enjoy speaking with customers, and are good at spotting opportunities to help existing clients do more, we'd love to hear from you.
