Job Scope
The Senior Technical Support Engineer is accountable for supervising the company technical support department and team of engineers addressing issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
Main Duties and Responsibilities
- Supervise and lead the installation and configuration of products and solutions requested by clients as required
- Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases
- Support the team with specifications on the company products and services, technical details, troubleshooting issues and comparisons pertaining to competitive models
- Prepare and deliver tender specifications and request for proposals (RFPs) related to products and services that best suit client’s requirements and needs
- Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager
- Establish and maintain strong relationships with partners and clients and ensure constant communication and support to vendors
- Assist in the presentation of effective POC/demo to partners/end users
Position Requirements
- Excellent knowledge of Networking, Microsoft Server platforms, Virtualization platforms (VMware, Hyper-V etc.). Knowledge of Linux Server platforms.
- Technical training and competence in understanding of infrastructures in Cloud environment (AWS, Microsoft Azure, Google etc.).
- Knowledge of Endpoint Security, Management Consoles, Mail Security, Encryption, Backup, MFA , EDR, DLP and familiarity with all technical cyber security procedures will be considered a significant advantage.
- Previous experience in the field of cyber security and/or knowledge of ESET products and technologies will also be considered a significant advantage.
Education
- Bachelor’s degree in Computer Science or any other related field
Experience
- At least 3 years of relevant experience.
