Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company delivers inbound, outbound, back-office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services in 10 different languages. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and a new site in Saudi Arabia, serving key government and commercial clients. The organization is widely recognized with multiple global outsourcing, customer experience, sustainability, and diversity awards, reflecting its commitment to service excellence and inclusive work environments. Xceed also holds several international certifications in business continuity, information security, quality, environmental management, and occupational health and safety.
Role Description The Senior Supervisor Application (.NET & AI Tool Experience) is a full-time, on-site role based in Cairo, Egypt. This role oversees application support and development teams, ensuring reliable performance and continuous improvement of .NET-based systems and AI-enabled tools used across business operations. Responsibilities include supervising daily application monitoring, incident and problem management, task allocation, and performance tracking, as well as coordinating with IT, operations, and business stakeholders to prioritize enhancements and resolve issues. The Senior Supervisor contributes to solution design, reviews technical documentation, and supports integration of AI tools that optimize workflows, reporting, and customer service. The role also involves mentoring team members, enforcing best practices, and ensuring adherence to security, quality, and compliance standards aligned with Xceed’s certifications and service commitments.
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