Company Description Global City for Translation and Immigration is a prominent immigration and visa processing company based in the Khalda area of Amman, Jordan. The organization supports clients through complex immigration procedures, visa applications, and related documentation needs. It focuses on delivering accurate, timely, and reliable services to individuals and businesses seeking international mobility solutions. Team members work in a professional environment that values client service, cultural awareness, and high-quality communication. The company offers opportunities to develop expertise in immigration processes and client relationship management.
Role Description The Senior Client Relationship Manager is a full-time, on-site role located in Amman, Jordan. This role is responsible for managing key client accounts, serving as the primary point of contact, and ensuring high levels of client satisfaction across immigration and visa processing services. Daily tasks include overseeing case progress, coordinating with internal teams to ensure timely document preparation, and communicating clearly with clients regarding requirements, timelines, and outcomes. The Senior Client Relationship Manager will handle escalated client issues, monitor service quality, and recommend process improvements to enhance the client experience. The role also involves maintaining accurate records, preparing regular status reports, supporting business development through client retention and referrals, and training or mentoring junior team members on client service standards.
Qualifications
* Proven experience in client relationship management, account management, or customer success, ideally within immigration, legal, or professional services.
* Strong communication skills, including clear verbal and written communication in English; Arabic language proficiency is highly beneficial.
* Solid organizational and time-management abilities, with attention to detail and experience handling multiple client cases simultaneously.
* Demonstrated problem-solving and conflict-resolution skills, with the ability to manage complex client situations and maintain professionalism.
* Familiarity with immigration and visa processes or a strong willingness and ability to learn regulatory requirements and documentation standards.
* Comfort with using CRM systems, case management tools, and standard office software to track client interactions and case progress.
* Leadership capabilities to guide, support, and mentor junior team members and contribute to improving client service practices.
* Bachelor’s degree in Business Administration, Communications, Law, or a related field, or equivalent professional experience.
Please send your cv to info@globaltransjo.com
