Company Description etisalat CX Solutions is a customer experience-focused organization that turns every digital interaction into long-term relationships and measurable business value. The company combines clear purpose, strategic insight, and dedicated teams to deliver impactful customer journeys across channels. Using a disciplined methodology, etisalat CX Solutions ensures precision in execution and consistently achieves defined performance outcomes. As a trusted partner to businesses, the company helps translate customer experience visions into practical solutions that drive exceptional results.

Role Description The Non Voice Agent role at etisalat CX Solutions is a full-time, on-site position based in Cairo, Egypt. In this role, the agent responds to customer inquiries and requests through written channels such as email, web chat, social media, and in-app messaging, ensuring timely and accurate resolutions. Daily responsibilities include reviewing and updating customer records, following documented procedures, escalating complex issues, and maintaining service level commitments. The agent is expected to use digital tools and CRM systems, adhere to quality and compliance standards, and contribute to a positive, collaborative team environment. The role also involves continuously improving responses based on customer feedback and guidance from supervisors.

Qualifications

Strong written communication skills in English (and Arabic preferred), with the ability to respond clearly and professionally across digital channels.
Proficiency with computers, web-based applications, and CRM systems; comfort navigating multiple systems while handling customer interactions.
Customer service mindset, including active reading and understanding of customer needs, problem-solving ability, and attention to detail.
Capability to follow structured processes, meet productivity and quality targets, and maintain accuracy under time constraints.
Ability to work on-site in Cairo, Egypt, on full-time shifts, including evenings, weekends, or holidays if required by business needs.
Demonstrated reliability, professionalism, and teamwork, with openness to feedback and ongoing skill development.
Previous experience in contact centers, customer support, or back-office operations is an advantage but not mandatory.
High school diploma or equivalent required; post-secondary education in communications, business, or related fields is a plus.

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About the company

etisalat cx solutions

Outsourcing and Offshoring Consulting

Qualifications

Strong written communication skills in English (and Arabic preferred), with the ability to respond clearly and professionally across digital channels.
Proficiency with computers, web-based applications, and CRM systems; comfort navigating multiple systems while handling customer interactions.
Customer service mindset, including active reading and understanding of customer needs, problem-solving ability, and attention to detail.
Capability to follow structured processes, meet productivity and quality targets, and maintain accuracy under time constraints.
Ability to work on-site in Cairo, Egypt, on full-time shifts, including evenings, weekends, or holidays if required by business needs.
Demonstrated reliability, professionalism, and teamwork, with openness to feedback and ongoing skill development.
Previous experience in contact centers, customer support, or back-office operations is an advantage but not mandatory.
High school diploma or equivalent required; post-secondary education in communications, business, or related fields is a plus.

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