About the job
We are Azizi, a leading world class developer and driven by the goal of crafting beautiful homes for people living in the UAE. Our portfolio spans across prime residential and commercial destinations, showcasing our commitment to transparency, customer centricity, quality, integrity and adding value through a construction-driven approach.
We are now bringing this legacy to Egypt. Join us as we launch Vasimos - part of Studio360 (Azizi Developments) – our new creative and operational hub in New Cairo. This is an exciting opportunity to work with an international industry leader and help shape the skyline of the future.
Responsibilities
- Provide day-to-day technical support to employees and resolve hardware, software, and system-related issues.
- Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other IT equipment.
- Manage user accounts, email accounts, access rights, and permissions.
- Monitor and maintain the company’s network infrastructure, including LAN, Wi-Fi, switches, and routers.
- Troubleshoot connectivity, internet, and network-related issues.
- Install and maintain operating systems, applications, and required software.
- Support employees with Microsoft Office, collaboration tools, and other business applications.
- Maintain accurate records of IT assets, equipment, licenses, and assigned devices.
- Monitor IT systems and ensure regular backups and data protection procedures are followed.
- Assist in implementing and maintaining IT security policies, antivirus solutions, and access controls.
- Coordinate with external IT service providers and vendors when required.
- Support the setup of IT equipment and systems for new employees and workstations.
- Conduct regular preventive maintenance and ensure IT equipment is functioning properly.
- Troubleshoot and escalate complex technical issues to the appropriate IT team or service provider.
- Ensure compliance with company IT policies, procedures, and security standards.
- Prepare basic IT reports and provide updates regarding technical issues, equipment, and system status.
- Assist in IT-related projects, system upgrades, and technology improvements.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- 2–5 years of relevant experience in IT support or IT operations.
- Good knowledge of computer hardware, software, networking, and troubleshooting.
- Good knowledge of Microsoft Windows and Microsoft Office applications.
- Basic knowledge of network infrastructure, TCP/IP, routers, switches, and Wi-Fi.
- Experience with IT asset and user account management.
- Good understanding of information security and data protection principles.
- Good troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and handle multiple technical requests efficiently.
