About the Opportunity
TalentScript is recruiting on behalf of a Kuwait-based holding company seeking an experienced IT Specialist to oversee the smooth operation, security, and maintenance of technology systems across its head office and other locations.
We are looking for a hands-on professional with strong technical skills across access control, CCTV, telephony, networking, and IT support.
Key Responsibilities
- Maintain and troubleshoot access control systems, including biometric and facial recognition scanners, and manage user credentials and permissions.
- Support telephony systems, including VoIP, phone lines, call routing, and mobile devices.
- Maintain and monitor CCTV cameras and recording systems, and protect surveillance data and footage.
- Manage backup and recovery processes, and regularly test and document disaster recovery plans.
- Provide first-level technical support for hardware, software, network, email, and user account issues.
- Maintain and optimize network infrastructure, including routers, switches, Wi-Fi, and internet connectivity.
- Implement IT security measures such as antivirus, firewalls, and access controls, and address vulnerabilities proactively.
- Manage IT asset inventory, documentation, and reporting.
- Coordinate with IT and access control vendors and track SLA compliance.
- Train employees on new systems, cybersecurity awareness, and IT onboarding for new hires.
- Provide administrative support, including procurement, document control, and coordinating high-level meetings and reporting packs.
Requirements
- Bachelor’s degree in IT, Computer Engineering, Computer Science, or a related field.
- 6+ years of experience in IT support, troubleshooting, and systems maintenance.
- Required hands-on experience with access control (biometrics, access points), telephony, CCTV, and backup/recovery solutions.
- Strong knowledge of hardware, networking, and operating systems (Windows, macOS).
- Experience with Office 365 administration, firewalls, servers, and ERP systems.
- Certifications such as CompTIA Network+, Security+, CCNA, or MCSA are preferred.
- Strong problem-solving, communication, and time-management skills, with a proactive, customer-centric approach.
Who Should Apply?
We welcome applications from professionals currently working as:
- IT Specialists
- IT Support Engineers
- Systems Administrators
- Network Administrators
- IT Officers / IT Coordinators
- Infrastructure or Security Systems Technicians with broader IT support experience
