Job Responsibilities:
- * Coordinate and manage the supplier due diligence process in collaboration with Account Managers and ICT Champions to onboard new suppliers and vendors into Orange’s financial system. This includes validating required documentation, supporting requestors in submitting the necessary service requests, and following up with the Finance team to ensure the timely and successful completion of the onboarding process.
- Manage the sourcing activities for ICT projects in alignment with the Sourcing policy, including initiating Purchase Requisitions, submitting Supplier Selection Forms, and coordinating with the Sourcing team to ensure timely issuance of Purchase Orders in accordance with the terms and conditions of the relevant sales agreements or tenders.
- Lead the GIC process for ICT projects by reviewing, validating, and refining GIC presentations prepared by the Sales, Presales, and ICT teams; submitting requests through the GIC system; monitoring the approval workflow; and ensuring the timely distribution of approved GIC documents to the relevant stakeholders.
- Maintain the ICT repository in a structured and up-to-date manner by organizing folders and sub-folders, updating tracking log sheets, ensuring proper storage of all project-related documentation in the appropriate locations, and coordinating with relevant stakeholders to obtain and consolidate any missing documents.
- Manage vendors and partners contracts and agreements in the Legal Management system in accordance with management requests, monitor and address feedback and comments received from the Legal team in coordination with the relevant requestors, and ensure completion of the validation and signature process.
- Effectively manage and follow up on project closure and supplier payment release processes in close collaboration with the Project Management and Finance teams, including but not limited to collecting project closure documentation, verifying alignment with purchase orders in terms of items, quantities, delivery timelines, and payment terms, ensuring submission of required supplier bonds, and securing the necessary approvals.
- Coordinate with the Project Management team to assess, apply, and manage penalties, including withholding or deducting amounts imposed by customers due to supplier or vendor delivery delays, in accordance with contractual terms and project requirements.
- Manage the release of supplier bonds in coordination with the Sourcing and Project Management teams, ensuring compliance with the Sourcing policy and securing all required approvals.
- Manage relationships and communication with suppliers and vendors, addressing all inquiries related to ICT projects in a timely and professional manner to ensure effective collaboration and smooth project execution.
- Provide cross-functional support to Presales, Sales, Project Management, Performance, and Marketing teams as required, in alignment with direct management instructions, to ensure smooth project execution and achievement of business objectives.
- Perform rigorous oversight of vendors and partners payment processes to ensure secure, accurate, and efficient transaction processing.
- Identify and implement process and task automation initiatives to increase operational efficiency and reduce manual intervention.
- Maintain accurate records and reporting logs within digital support tools to provide transparency in service performance.
- Analyze performance data to identify bottlenecks and proactively propose improvements to support workflows.
- Ensure all ICT support activities align with Orange’s enterprise-grade quality standards and security protocols.
- Collaborate with the sales and technical teams to ensure smooth onboarding and lifecycle support for new enterprise accounts.
- Maintain updated documentation for ICT support procedures to facilitate knowledge sharing within the department.
- Utilize advanced digital tools and platforms to track, manage, and report on ICT service health and operational metrics.
- University degree in MIS, CIS, business administration.
- Minimum of 5-7 years’ experience.
Education & Experience:Strong knowledge of internal sourcing processes (including PR, SSF, PO, and goods receipt), contract and legal management systems, budget tracking and follow-up, as well as ICT products, services, and emerging telecommunications technologies.
