Job Summary
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house spaces meet the rigorous standards expected in a five-star luxury hotel. This role involves leading a team of housekeeping team members, conducting inspections, and delivering outstanding guest satisfaction while maintaining efficiency and safety.
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
Key Responsibilities
- Supervise daily housekeeping operations and assign tasks to housekeeping staff, including room attendants and cleaners.
- Train and mentor new housekeeping team members on cleaning techniques, SOPs, safety procedures, and guest service.
- Monitor team members performance, provide feedback, and address any issues to improve service quality.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet cleanliness and maintenance standards.
- Check rooms after cleaning to verify that they meet the hotel's standards for guest satisfaction, including linens, toiletries, and overall cleanliness.
- Address any areas that do not meet standards and ensure corrective actions are taken promptly.
- Monitor and maintain housekeeping supplies, including linens, cleaning products, and guest amenities, ensuring adequate stock at all times.
- Order necessary supplies in coordination with the housekeeping manager, staying within budget limits.
- Ensure proper storage and usage of cleaning chemicals, adhering to health and safety guidelines.
- Respond to guest requests and inquiries related to housekeeping services, ensuring quick resolution and maintaining high levels of guest satisfaction.
- Address guest complaints about room cleanliness or housekeeping services, resolving issues professionally and efficiently.
- Ensure all housekeeping staff adhere to hotel policies and safety protocols, including the proper handling of chemicals and equipment.
- Stay informed of health and safety regulations and ensure compliance within the housekeeping department.
- Report maintenance issues in guest rooms or public areas to the maintenance team for prompt action.
- Create daily cleaning schedules and room assignments for housekeeping team members.
- Maintain accurate records of completed tasks, inventory levels, and any guest issues.
- Assist in preparing performance reports and conducting employee evaluations
- Assists the inventories stock every month to ensure adequate supplies.
- Attends daily meetings and receives special instructions from the Executive Housekeeper/Assistant Executive Housekeeper.
General:
- To understand and strictly adhere to the Rules & Regulations established in the Team Member’s Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
- To report for duty punctually always wearing the correct uniform and name tag as per the grooming standards.
- To always maintain a high standard of personal appearance and hygiene.
- To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
- To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
- To fully support the Departmental Training Function in the Department assigned.
- To respond to any changes in the Housekeeping Department function as dictated by the hotel.
- To project always a positive and motivated attitude and exercise self control.
- To always provide a courteous and professional service.
Occasional duties:
- To assist in carrying out quarterly, bi-yearly, annual inventory of operating equipment.
- To carry out any other reasonable duties and responsibilities as assigned by the Executive Housekeeper or Assistant Executive Housekeeper.
Qualifications and Requirements:
- Minimum of 3-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role.
- High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
- Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.
- Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
- Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.
- Familiarity with hotel property management systems (PMS) and Microsoft Office applications.
- Physical stamina to stand, walk, and perform supervisory duties for extended periods, including flexible hours, weekends, and holidays.
- Commitment to professionalism, discretion, and upholding the hotel’s luxury brand image.
