Job DescriptionExceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Welcome Guests: Meet and greet guests, offer choice of seating, then escort them to their table and present menu
- Manage reservations and pre-arrival details: Confirm reservations, assign tables, and fulfill special requests prior to guest arrival; Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
- Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events
- Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction
QualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About UsJoin an Award-Winning Workplace CultureAt Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
