Company Description Escapade Travel Group Egypt is a travel company specializing in curated experiences for visitors exploring Egypt. The organization focuses on delivering high-quality tour services with an emphasis on cultural immersion, comfort, and safety. Escapade Travel Group Egypt works closely with travelers and partners to design tailored itineraries that meet diverse interests and budgets. The team values professionalism, reliable service, and strong customer relationships to ensure memorable and seamless travel experiences. The company offers growth opportunities for team members who are passionate about travel and tourism.

Role Description The French Tour Operator will manage and coordinate travel services for French-speaking clients, ensuring smooth and enjoyable tours throughout Egypt. This full-time, on-site role based in Heliopolis includes organizing guided tours, handling reservations, preparing itineraries, and responding to customer inquiries in French and English. The role involves collaborating with local suppliers, hotels, and transport providers, managing bookings, and addressing last-minute changes or issues. The French Tour Operator will also support sales activities by presenting tour packages, following up with potential clients, and maintaining accurate records of bookings and customer information. Providing courteous, timely customer service and clear communication before, during, and after trips is a key part of daily responsibilities.

Qualifications

Strong experience in Travel & Tourism with practical knowledge of Egyptian destinations and tour logistics.
Ability to manage Guided Tours, including planning, coordination, and on-the-ground support for groups and individuals.
Proficient Customer Service skills, with a focus on problem-solving, client satisfaction, and professional communication.
Hands-on experience in Reservations and Sales, including booking systems, upselling services, and maintaining accurate records.
Fluency in French and good command of English; additional languages are an advantage.
Excellent organizational skills, attention to detail, and ability to work effectively in a fast-paced, on-site environment.
Comfort working with digital tools and reservation platforms; basic computer literacy (email, office software) required.
Relevant education or training in tourism, hospitality, or a related field is preferred.

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Qualifications

Strong experience in Travel & Tourism with practical knowledge of Egyptian destinations and tour logistics.
Ability to manage Guided Tours, including planning, coordination, and on-the-ground support for groups and individuals.
Proficient Customer Service skills, with a focus on problem-solving, client satisfaction, and professional communication.
Hands-on experience in Reservations and Sales, including booking systems, upselling services, and maintaining accurate records.
Fluency in French and good command of English; additional languages are an advantage.
Excellent organizational skills, attention to detail, and ability to work effectively in a fast-paced, on-site environment.
Comfort working with digital tools and reservation platforms; basic computer literacy (email, office software) required.
Relevant education or training in tourism, hospitality, or a related field is preferred.

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