Job Summary:
We are seeking a Field Service Operations Coordinator to coordinate field service and technical support activities across Iraq. The role combines field resource coordination, training administration, service and deliverables tracking, reporting, documentation, logistics, and stakeholder engagement. The position acts as a central coordination point between field engineers, internal management, and client stakeholders to ensure activities are properly planned, assigned, tracked, documented, and reported.
Field Service Operations Coordinator – Key Responsibilities
- Field Service Coordination: Plan, schedule, and assign field engineers across multiple locations and assignments in Iraq; monitor progress and adjust priorities as needed.
- Resource & Logistics Management: Coordinate engineer deployment, travel, site access, security clearances, and operational logistics.
- Activity Tracking: Maintain live trackers for engineer assignments, service activities, priorities, completion status, and outstanding tasks.
- Training Administration: Manage training schedules, attendance records, completion certificates, client acknowledgements, and training registers; identify training gaps.
- Services & Deliverables Management: Track preventive maintenance, repairs, installations, system configuration, site surveys, and inventory-related activities, including work outside the standard scope.
- Reporting & Documentation: Prepare bi-weekly and monthly operational reports, field service reports, daily activity logs, completion certificates, and lessons-learned summaries.
- Management Reporting: Develop briefings on operational performance, risks, resource constraints, client requirements, outstanding issues, and potential opportunities.
- Client & Stakeholder Coordination: Serve as the primary coordination point between field engineers, management, and clients; attend meetings and site visits and escalate critical issues.
- Issue & Risk Management: Maintain an issues register, assign action owners, track resolution, and proactively identify operational risks and recurring support gaps.
- Quality & Compliance Oversight: Review field reports for accuracy and completeness, monitor service trends, and ensure personnel maintain valid site access credentials, security clearances, and technical qualifications.
- Professional Communication: Document client feedback, requests, complaints, and service outcomes, ensuring clear and professional communication in English and Arabic.
Key Requirements
- Bachelor's degree in Engineering, Telecommunications, Project Management, or a related field, or equivalent experience.
- Minimum 5 years of relevant experience in technical operations, project/program coordination, or field service management.
- Experience coordinating field service operations in Iraq or a similar operational environment.
- Strong operational reporting, documentation, stakeholder management, and organizational skills.
- Fluency in English and Arabic and proficiency in Microsoft Word, Excel, and PowerPoint.
- Familiarity with tactical radio, military communications, or systems integration platforms is an advantage.
- Ability to manage multiple priorities, work proactively in a dynamic field environment, and handle sensitive information discreetly.
Interested Candidates are kindly required to submit their Application Online through the below link: Guardia Systems | Recruitment or contact us through Whatsapp on the following number: 70-869489
