Job description:
Compensation & Benefits Manager
Division: Human Resources
Department: Compensation & Benefits
Job Scope
The Compensation & Benefits Manager is responsible for the management of payroll and payment cycles, analysis of C&B reports, and preparation and monitoring of the annual compensation and benefits budget.
The role leads salary benchmarking, develops, and implements competitive compensation structures and benefits programs, and ensures the effective administration of payroll, employee benefits, and statutory obligations. The C&B Manager oversees the development and implementation of relevant policies, procedures, and internal controls to ensure regulatory compliance, operational efficiency, and alignment with the organization’s strategic objectives and HR vision.
Key Activities and Responsibilities
Compensation Strategy and Salary Structure:
- Achieve Compensation & Benefits KPIs in alignment with strategic business objectives and organizational priorities
- Develop and maintain the organization’s pay structure, salary scales, and benefits schemes
- Lead salary benchmarking exercises and market surveys covering salary grades, benefits, bonus schemes, competitive wage rates, and incentive packages; analyze results and recommend adjustments aligned with business needs and market practices
- Develop competitive compensation plans that support talent attraction, retention, internal equity, and organizational objectives
Budgeting and Cost Management:
- Forecast, monitor, and control the annual employee compensation and benefits budget across all divisions
- Monitor compensation and benefits costs and recommend measures to improve cost efficiency while maintaining competitiveness and employee satisfaction
Benefits Administration:
- Manage employee benefits programs, including medical insurance, schooling and transportation allowances, and other company benefits
- Coordinate with insurance providers, brokers, and other external parties to ensure effective benefits administration
- Ensure accurate verification of employee eligibility and processing of benefit enrollments, amendments, and claims-related documentation
- Ensure benefits are administered in accordance with company policies and applicable legal requirements
Payroll Management:
- Manage the monthly payroll process, ensuring the accurate and timely calculation of salaries, allowances, overtime, commissions, incentives, deductions, and other payroll components
- Monitor and validate payroll inputs, including attendance, leave, overtime, salary adjustments, and other employee-related changes, prior to payroll execution
- Ensure compliance with applicable legal requirements governing payroll deductions, including income tax and NSSF contributions
- Review and approve payroll outputs, reconciliations, and payment files, ensuring accuracy, compliance, and adherence to established approval procedures
- Investigate and resolve payroll discrepancies and employee inquiries, implementing corrective actions when necessary
- Manage and maintain accurate employee records on the system ensuring proper documentation of contracts, amendments, salary changes, promotions, transfers, leaves, and terminations
- Oversee the preparation and issuance of salary certificates, employment certificates, and other compensation-related documents
- Ensure the confidentiality, integrity, security, and accessibility of payroll records and employee compensation data in accordance with company policies and applicable legal requirements
National Social Security Fund (NSSF) Compliance and Administration:
- Oversee all employee related NSSF activities in accordance with applicable Lebanese laws, regulations, and procedures
- Ensure the timely registration and deregistration of employees with the NSSF and validate employee declarations and amendments relating to salaries, employment status, and other required information
- Oversee the accurate calculation and reporting of NSSF contributions in accordance with applicable contribution rates, salary ceilings, and regulatory requirements
- Supervise the preparation, submission, and follow-up of NSSF declarations, forms, supporting documents, and reports, ensuring compliance with statutory deadlines and coordinating with Finance for timely payment of contributions
- Manage employee requests and documentation relating to NSSF benefits and entitlements, as applicable
- Ensure the accurate calculation of end-of-service indemnities in accordance with applicable NSSF rules and company procedures
- Maintain complete and organized NSSF records and conduct periodic reconciliations between payroll records, employee declarations, and NSSF contribution statements to ensure accuracy and audit readiness
- Liaise with NSSF representatives and officials to clarify regulatory requirements, resolve discrepancies, and address procedural matters
- Monitor changes in NSSF legislation, circulars, contribution rates, salary ceilings, and calculation methodologies, ensuring timely communication to relevant HR and Finance stakeholders and proper implementation
Ministry of Finance (MOF) and Income Tax Compliance:
- Oversee the administration of employee income tax obligations in accordance with applicable Lebanese tax laws, Ministry of Finance (MOF) regulations and reporting requirements
- Ensure the accurate calculation, withholding, and reporting of salary income tax in alignment with the applicable tax brackets, exemptions, deductions, and the tax treatment of employee compensation and benefits
- Supervise the preparation, review, and timely submission of periodic and annual employee income tax declarations and related legal forms
- Coordinate with Finance to ensure the timely settlement of employee income tax liabilities and conduct periodic reconciliations between payroll records, taxable income, tax deductions, declarations, and payments
- Monitor changes in tax law, MOF circulars, tax brackets, exemptions, and reporting requirements while ensuring proper implementation
- Liaise with MOF representatives, auditors, and other relevant parties to clarify tax requirements and resolve discrepancies
- Maintain accurate and complete tax records, declarations, payment confirmations, reconciliations, and supporting documentation for audit and inspection purposes
C&B Policies, Procedures, and Compliance:
- Develop and maintain C&B policies and procedures, ensuring consistent implementation, compliance, and cost-effective practices
- Monitor day-to-day C&B activities to ensure adherence to established policies, procedures, and internal controls
Process Improvement, Automation, and Reporting:
- Review and optimize C&B workflows to improve accuracy, efficiency, transparency, and compliance
- Promote automation and effective use of HR systems and other related software to reduce manual errors and enhance reporting capabilities
- Develop and maintain relevant C&B reporting tools to support data analysis, cost monitoring, and management decision-making
- Ensure payroll and legal compliance procedures are properly documented and periodically reviewed
Reporting, Reconciliation, and Internal Controls:
- Prepare and analyze periodic reports on payroll costs, headcount, compensation trends, benefits costs, NSSF contributions, income tax liabilities, and other relevant HR indicators
- Reconcile payroll data with Finance records and statutory declarations, investigating discrepancies and implementing corrective measures as needed
- Establish and maintain effective internal controls over payroll processing, salary changes, benefits administration, and statutory reporting to ensure accuracy and compliance
- Review and validate payroll, NSSF, and MOF declarations and submissions to ensure completeness, accuracy, and compliance with applicable requirements
- Maintain a compliance calendar to monitor payroll deadlines, statutory declarations, tax submissions, and related payments
- Support internal and external audits by providing accurate records, reconciliations, calculations, and supporting documentation
- Identify opportunities to strengthen internal controls, streamline processes, and enhance the accuracy and efficiency of payroll and C&B workflows, policies, procedures, and day-to-day operations.
Team Management:
- Act as a role model by demonstrating the company’s core values and promoting a culture of accountability, collaboration, and confidentiality
- Coach and develop team members, strengthen technical capabilities, and ensure effective knowledge transfer and succession planning
- Conduct regular performance reviews, identify training needs, and implement development plans aligned with departmental objectives
- Guide and supervise the team to ensure accurate, timely, and compliant payroll and C&B operations while promoting service excellence and continuous improvement
Internal and External Stakeholder:
- Build and maintain effective relationships with external stakeholders, including government authorities, NSSF, and Ministry of Finance to ensure regulatory compliance and protect the organization’s interests
- Coordinate with Legal to monitor and interpret changes in labor, social security, and tax legislation and ensure proper implementation
- Collaborate with HR, Finance, and IT to ensure effective coordination of payroll, compensation, benefits, systems, and employee-related matters
- Liaise with relevant stakeholders to resolve payroll and C&B issues, improve processes, and ensure accurate and timely service delivery
Other Responsibilities:
- Ensure compliance with authority matrix, code of conduct and ABC policies and procedures
- Maintain strict confidentiality of all Compensation & Benefits information, including employee salary data, compensation structures, benefits packages, payroll records, bonuses, incentives, and other sensitive employee and company information. Ensure that such information is accessed, shared, stored, and handled exclusively through authorized company systems and only by authorized personnel, in full compliance with company policies, data protection requirements, and applicable confidentiality and non-disclosure agreements
- Stay abreast of Compensation & Benefits best practices and updates to Lebanese labor, social security, and tax legislation
- Perform other job-related duties as assigned based on business needs and in alignment with the Direct Manager
Competencies
- Promote own thoughts with clarity and confidence. Negotiate persuasively and convey information in a clear and concise manner - Communication & Interaction
- Display an entrepreneurial spirit, motivate team members and others to welcome any organizational change, coach the team to promote the changes and to maintain positive attitude throughout the process - Flexibility & Adaptability
- Maintain strong relationships with internal and external stakeholders and deliver high quality service and innovative initiatives to meet the customer’s expectations and enhance customer satisfaction - Customer Centricity
- Promote and encourage cooperation among subordinates and peers to accomplish common goals, build trust and commitment and to value the contribution of others - Teamwork & Cooperation
- Take full responsibility for own decisions, behaviors and actions. Address ethical considerations when making business decisions. Hold self and others accountable for keeping commitments and measurable high-quality and cost-effective results - Accountability
- Detect problems, analyze root causes, evaluate alternatives and options and apply timely and evidence- based solutions - Problem Solving
- Manage the team and enable employees to grow and succeed through continuous coaching & feedback and provide opportunities for development, feeling of investment and desire to excel - Manage Team
Qualifications and Requirements
Education: Bachelor’s degree in Human Resources Management, Business Administration, Accounting, Finance, or a related field
Certificates: Professional certification in Compensation & Benefits, Payroll and/or HR Management
Years of Experience & Expertise:
Minimum of 10 years of relevant experience in Compensation & Benefits, payroll, and personnel administration
Strong knowledge of Lebanese payroll administration, reconciliations, and statutory reporting
Solid understanding of NSSF procedures, MOF income tax requirements, Lebanese labor legislation, and end-of-service indemnity calculations
Experience in compensation and benefits administration, internal controls, audit support, and regulatory compliance
Ability to interpret regulatory changes, manage compliance risks, and improve payroll and C&B processes
Other Requirements:
High ethical values
High level of accuracy and attention to detail
Strong analytical and problem solving abilities
Integrity and discretion in handling confidential employee information
Strong organizational and time management skills
Ability to manage deadlines and prioritize multiple statutory obligations
Ability to cope with pressure
Proactive approach to identifying compliance risks and preventing errors
Professionalism in appearance
