Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions designed to address each client’s unique business needs and help them focus on their core operations. With strong global coverage and deep understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies to deliver high-quality service. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International highly values human capital and is committed to building long-term partnerships that enhance client and customer value.
Role Description The English Tech Support | Nonvoice - Voice Account role is a full-time, on-site position based in Cairo, Egypt. The role involves providing technical and customer support in English through both non-voice channels (such as email, chat, and ticketing systems) and voice interactions. Daily tasks include troubleshooting product or service issues, guiding customers through solutions, and documenting cases accurately in internal systems. The role also includes translating technical information into clear, user-friendly language, assisting with knowledge base updates, and coordinating with other support teams to resolve complex issues. Team members are expected to follow established service standards, meet performance targets, and contribute to continuous improvement of processes and customer experience.
Qualifications
* Strong English language skills, including English Teaching or coaching experience, with the ability to explain concepts clearly and simply.
* Excellent Communication and Customer Service skills, with a focus on empathy, active listening, and professional interaction across voice and non-voice channels.
* Ability to use Translation skills to interpret and clarify technical or procedural information for diverse audiences.
* Experience in Training, onboarding, or mentoring peers or customers on systems, tools, or processes.
* Previous experience in technical support, call centers, or BPO environments is highly beneficial.
* Comfort with using computer systems, ticketing tools, and CRM platforms; ability to learn new software quickly.
* Strong problem-solving skills, attention to detail, and the ability to work in a structured, target-driven environment.
* Availability to work full-time on-site in Cairo, Egypt; flexibility for shift-based schedules as required.
