Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in customized, consultative outsourcing solutions designed to meet the unique needs of each client and help them focus on core business activities. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. Human capital development, first-class quality, and the use of state-of-the-art technologies are at the center of ETISAL International’s operational philosophy.
Role Description This is a full-time, on-site role based in Cairo for an English Speakers Customer Support Voice Account. The role involves handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing accurate information about products and services. The Customer Support Representative will follow established scripts and procedures while maintaining a professional and empathetic tone. Daily tasks include documenting interactions in the system, escalating complex cases to the appropriate teams, and meeting performance targets related to call quality, response time, and customer satisfaction. The role also requires close collaboration with team members and supervisors to ensure consistent service standards and continuous improvement.
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