Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. With a strong emphasis on customer-centric service, ETISAL International combines global coverage with deep cultural understanding and industry best practices. The organization is committed to transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and quality standards to support long-term partnerships.
Role Description The English Speakers Customer Support Agents “Tech” role is a full-time, on-site position based in Cairo. In this role, the agent responds to customer inquiries in English via phone, email, chat, or other channels, providing clear and accurate information, guidance, and technical support. Daily tasks include troubleshooting basic technical issues, documenting interactions in the system, and escalating complex problems to appropriate teams when necessary. The agent is expected to follow established procedures, meet performance and quality targets, and maintain a professional, empathetic, and solution-oriented approach in every interaction. Collaboration with colleagues and supervisors to continuously improve service quality and customer satisfaction is a core part of the role.
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