Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that address each client’s unique business needs. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to help partners better serve their customers. The company is committed to transparency, flexibility, integrity, and a strong focus on human capital, supported by modern technologies and continuous improvement. Its vision is to exceed client expectations through consultative services and first-class quality.
Role Description This is a full-time, on-site role based in Cairo, Egypt for English Speakers in a Chat & Voice Account at B2 level proficiency. The role involves handling inbound and outbound customer interactions through voice calls and online chat, providing accurate information, and resolving inquiries in a timely and professional manner. Team members will follow defined processes, document interactions in internal systems, escalate complex issues when needed, and maintain high service quality standards. The position requires adherence to performance targets, schedules, and company policies, as well as active participation in training and coaching sessions to improve communication and technical skills.
Qualifications
* Candidates should possess strong English communication skills at B2 level or higher, with clear pronunciation and effective written and spoken interaction.
* Candidates should possess customer service and problem-solving skills, including the ability to handle inquiries, manage complaints, and provide solutions with empathy and professionalism.
* Candidates should possess basic computer literacy and typing skills, with the ability to navigate multiple systems, document interactions, and manage chat and voice platforms efficiently.
* Candidates should possess time management and organizational skills, including the ability to follow schedules, meet performance targets, and work in a fast-paced contact center environment.
* Relevant qualifications such as a high school diploma or university degree, prior experience in call centers or customer support, and familiarity with BPO environments are beneficial.
* Ability to work flexible shifts, strong teamwork and collaboration, and a commitment to professional conduct and continuous learning are highly valued.
