Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East, with a strong focus on customer-centric services. The organization specializes in consultative and customized outsourcing solutions that help clients focus on their core business while improving service to their own customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to deliver high-value, innovative services. The company emphasizes quality, transparency, flexibility, integrity, and a strong appreciation of human capital. Its teams work continuously to enhance management and operational standards and strive to exceed client expectations.
Role Description The English Customer Service Agent (Chat Support) is a full-time, on-site role based in Maddi,Cairo, Egypt. The agent will handle inbound customer inquiries via chat, provide clear and accurate information, and resolve issues efficiently while maintaining high service standards. Daily tasks include responding to customer questions, troubleshooting basic problems, escalating complex cases to the appropriate teams, and documenting interactions in the system. The role also involves monitoring chat queues, following communication guidelines, and contributing to customer satisfaction and loyalty through professional, empathetic, and solution-oriented support.
Qualifications
· Bachelor's degree in any discipline.
· English proficiency at B2 to B2+ level.
· Excellent written communication and typing skills.
· Strong problem-solving abilities and attention to detail.
· Flexibility to work rotational shifts.
What We Offer· Competitive Net Salary: Up to 16,000 EGP.
· Performance Incentives: Earn up to 3,500 EGP extra for top performance.
· Work-Life Balance: Last shift ends at 10 PM (No overnight shifts).
· Social & Medical Insurance.
· Transportation Provided: Shuttle service from Thakanat El Maadi metro station.
· Professional, supportive, and structured work environment.
