Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, specializing in high-value, innovative customer service solutions. The organization focuses on delivering customized outsourcing services that address each client’s unique business needs, enabling them to concentrate on their core operations. With global coverage and strong cultural awareness, ETISAL International applies industry best practices and advanced technologies across various sectors. The company emphasizes transparency, flexibility, integrity, and a strong passion for service, consistently aiming to exceed client expectations. ETISAL International also prioritizes human capital, fostering a supportive environment for team members and partners.
Role Description The English Customer Support Agent (Voice Account) is a full-time, on-site role based in Cairo, Egypt. The agent will handle inbound and outbound customer calls in English, respond to inquiries, provide accurate information about products and services, and assist with account-related issues. Daily responsibilities include resolving customer problems, documenting interactions in the system, escalating complex cases when necessary, and following up to ensure resolution and customer satisfaction. The role involves adhering to quality standards, meeting performance targets, and maintaining a professional and courteous communication style at all times. The agent will collaborate with team members and supervisors to improve processes and contribute to a positive customer experience.
Qualifications ·Bachelor's degree in any discipline.
· English proficiency at B2 to B2+ level.
· Excellent written communication and typing skills.
· Strong problem-solving abilities and attention to detail.
· Flexibility to work rotational shifts.
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What We Offer**· Competitive Net Salary: Up to 16,000 EGP.
· Performance Incentives: Earn up to 3,500 EGP extra for top performance.
· Work-Life Balance: Last shift ends at 10 PM (No overnight shifts).
· Social & Medical Insurance.
· Transportation Provided: Shuttle service from Thakanat El Maadi metro station.
Location Maddi, Cairo
