Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address the unique needs of each client and their customers. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International aims to help partners focus on their core businesses while enhancing service quality. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies to support continuous improvement in management and operations.
Role Description This is a full-time, on-site English Customer Service – Non Voice role based in Cairo, Egypt. The role involves handling customer inquiries and requests through written channels such as email, chat, and online platforms in English. Day-to-day tasks include responding to customer questions, resolving issues, documenting interactions, and following established procedures and service-level agreements. The individual will collaborate with team members and supervisors to ensure consistent, high-quality service and may assist in updating knowledge bases or FAQs. The role also requires maintaining professional communication, adhering to company policies, and contributing to a positive and efficient customer support environment.
Qualifications
* Candidates should possess strong Communication and Customer Service skills to handle written inquiries effectively and professionally.
* Candidates should possess English Teaching and Training skills that support clear guidance, knowledge sharing, and continuous improvement.
* Candidates should possess Translation skills to accurately interpret and respond to English content when needed.
* Candidates should have a high level of English language proficiency (written), with excellent grammar, spelling, and clarity.
* Candidates should demonstrate problem-solving abilities, attention to detail, and the capacity to follow structured processes.
* Candidates should be comfortable working on-site in Cairo, Egypt, in a fast-paced, customer-focused environment.
* Previous experience in BPO, customer support, or related fields is beneficial.
