Company Description Alorica is a global customer experience provider that partners with leading brands to design and deliver services that build long-term customer relationships. As a full-service CX organization, Alorica combines strategy, operational excellence, and advanced technology to create impactful and measurable results. The company is known for challenging conventions, maintaining strong client partnerships, and living its values of integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to exceptional customer care.
Role Description The English Customer Service (Healthcare Account) role is a full-time, on-site position based in Cairo, Egypt. The role involves responding to inbound calls, emails, or chat messages from customers, addressing questions about healthcare services, billing, coverage, and account status in clear and accurate English. Team members handle inquiries, resolve issues, escalate complex cases to the appropriate departments, and document all interactions in the customer management system. Daily tasks include following established procedures, adhering to compliance and data privacy standards, meeting performance targets, and participating in coaching and training sessions to maintain up-to-date knowledge of healthcare policies and client-specific processes. The role requires a customer-centered approach, professional communication, and consistent collaboration with supervisors and peers to improve service quality.
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