Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and consultative services that address each client’s unique business needs. ETISAL International combines global coverage with a strong understanding of diverse cultures and industry best practices to support clients in serving their own customers more effectively. The company emphasizes first-class quality, human capital development, and the use of state-of-the-art technologies. ETISAL International is committed to transparency, flexibility, integrity, and consistently exceeding client expectations.
Role Description This full-time, on-site English CS role is based in Cairo, Egypt and focuses on handling emails and outbound calls with English-speaking customers. The team member will respond to customer inquiries via email, manage outbound calling campaigns, and provide clear and accurate information about products and services. Daily responsibilities include resolving customer issues, documenting interactions in the CRM system, and following established procedures and quality standards. The role also involves collaborating with supervisors and team members to improve customer experience, meeting performance targets, and participating in ongoing training to enhance communication and service skills. The position requires maintaining professional conduct, respecting diverse customers, and aligning with ETISAL International Group’s commitment to high-quality customer service.
Qualifications
* Strong English communication skills, with the ability to handle emails and outbound calls clearly and professionally.
* Customer Service experience, including handling inquiries, resolving issues, and maintaining a customer-focused approach.
* Skills in English Teaching, Training, or coaching that support effective communication and continuous improvement.
* Translation or language support skills that enable accurate understanding and delivery of information when needed.
* Ability to work on-site in Cairo, Egypt, with flexibility to follow assigned shifts and schedules.
* Comfort using CRM systems, email platforms, and basic office applications (e.g., MS Office, web-based tools).
* Strong problem-solving abilities, attention to detail, and capacity to follow structured processes and scripts.
* Demonstrated professionalism, reliability, and respect for diverse customers and colleagues.
* Previous experience in call centers, BPO environments, or customer-facing roles is an advantage.
* Minimum of high school diploma; post-secondary education in languages, communication, or related fields is a plus.
