Company Description We are TP Group, previously known as Teleperformance for almost 47 years, and a global leader in digital business services. In the AI era, we have evolved to become sharper, more modern, and deeply focused on human empathy in every interaction. TP combines intelligent, technology-driven solutions with a strong commitment to customer experience and employee development. Joining TP means becoming part of a future-ready organization that values innovation, professionalism, and continuous learning.
Role Description This is a full-time, on-site English Chat Account role based in New Cairo. The role involves handling customer inquiries and concerns through text-based chat in English, providing accurate information, and delivering clear, courteous responses. Daily tasks include understanding customer needs, resolving issues efficiently, documenting interactions, and following established guidelines and quality standards. Team members are expected to maintain high levels of professionalism, meet performance targets, and collaborate with supervisors and colleagues to improve processes and customer satisfaction. Comprehensive training will be provided, with ongoing support to help you succeed and grow in the role.
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