Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value, and innovative outsourcing solutions that address each client’s specific business needs. With strong global coverage and deep cultural understanding, ETISAL International combines industry best practices with advanced technologies to help partners enhance service quality and concentrate on their core business. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and is committed to creating an environment that supports professional growth and quality performance.
Role Description This is a full-time, on-site role based in Qesm El Maadi for an English Business Account | Voice & Nonvoice | Not telecom | B1+ team member. The role involves handling English-language business communications through voice and nonvoice channels, including calls, emails, and chats, to support corporate clients. The team member will respond to inquiries, resolve issues, and provide clear, professional information while adhering to company guidelines and service level agreements. Daily responsibilities include documenting interactions, updating account information, escalating complex cases when necessary, and collaborating with colleagues and supervisors to ensure consistent, high-quality customer service. The role also involves participating in coaching sessions, training programs, and performance reviews to maintain and improve language proficiency and service standards.
Qualifications
* Strong English communication skills (spoken and written) suitable for business contexts, with at least B1+ proficiency.
* Customer service and client support skills, with the ability to manage inquiries, handle complaints, and maintain professional rapport.
* Experience or aptitude in English teaching, training, or coaching for communication improvement and knowledge sharing.
* Translation or interpretation abilities between English and local languages to support clear, accurate information exchange.
* Ability to work on-site in Qesm El Maadi, follow structured processes, and meet performance targets in a fast-paced environment.
* Strong problem-solving skills, attention to detail, and ability to use computer systems, CRM tools, and communication platforms effectively.
* Previous experience in BPO, contact centers, or business support roles is an advantage.
* High school diploma or bachelor’s degree in a related field is preferred.
