Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in customized, consultative outsourcing solutions that address each client’s unique business needs and help them focus on their core operations. ETISAL International leverages global coverage, deep cultural understanding, and industry best practices to deliver high-value, innovative services. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. It is committed to high-quality standards, human capital development, and the use of state-of-the-art technologies across industries.
Role Description This is a full-time, on-site role based in Cairo, Egypt for an Email & Chat – English Customer Service representative. The role involves handling customer inquiries, requests, and concerns via email and chat in English with clarity, professionalism, and empathy. Daily tasks include responding to customer questions, resolving issues according to company guidelines, documenting interactions accurately, and escalating complex cases when necessary. The position requires collaboration with team members and supervisors to maintain service levels, follow workflows, and provide feedback on recurring issues. The representative is expected to adhere to quality standards, meet performance targets, and support a positive customer experience that reflects ETISAL International’s values.
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