About the Role
We are seeking articulate and customer-focused Customer Support Agents to join our premium South Africa Voice Account team in Maadi, Cairo.
You will serve as the frontline voice of the brand, handling customer inquiries, resolving issues with empathy and efficiency, and ensuring an exceptional customer experience.
Call center experience is required. This is a fantastic opportunity to build a stable, long-term career with a global tech leader.
Key Responsibilities
· Handle inbound customer calls professionally.
· Diagnose, troubleshoot, and resolve customer inquiries.
· Maintain accurate records of all customer interactions.
· Collaborate with internal teams to ensure high-quality service delivery.
Qualifications
· Bachelor's degree in any discipline.
· English proficiency at B2 to B2+ level.
· Proven experience in a Call Center environment is required.
· Excellent verbal communication and active listening skills.
· Strong problem-solving abilities.
· Ready to start immediately.
What We Offer
· Competitive Salary: Up to 20,000 EGP Net + up to 3,500 EGP in performance incentives.
· Social & Medical Insurance.
· Transportation Provided: Shuttle service from Thakanat El Maadi metro station.
· Professional, supportive, and structured work environment.
