Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in consultative, customized outsourcing solutions designed to meet the unique needs of each partner and help them focus on their core business. ETISAL places strong emphasis on customer-centric service, cultural understanding, and global coverage, supported by industry best practices and advanced technologies. The company is committed to transparency, operational flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL also values human capital and strives to provide first-class quality that enhances the value of its clients’ customers.
Role Description The Customer Support / English Outbound Account role is a full-time, on-site position based in Cairo, Egypt. In this role, the team member will handle outbound calls to English-speaking customers, provide information about products and services, and support customers with inquiries or issues. Daily tasks include following call scripts and guidelines, documenting interactions in the CRM system, updating customer records, and escalating complex cases when needed. The role also involves meeting performance targets such as call quality, customer satisfaction, and productivity, while adhering to company policies and compliance requirements. Collaboration with supervisors and colleagues to improve processes and share feedback is an important part of the day-to-day responsibilities.
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