Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. ETISAL International combines global coverage with strong cultural awareness and industry best practices to help partners focus on their core business while better serving their customers. The organization is committed to high-quality service, transparency, flexibility, integrity, and the effective use of human capital and advanced technologies. ETISAL International continually enhances its management and operational standards with the goal of consistently exceeding client expectations.
Role Description The Customer Support English / Outbound & Emails role is a full-time, on-site position based in Cairo, Egypt. In this role, the team member responds to customer inquiries in English via email and outbound calls, providing accurate information, guidance, and issue resolution. Daily tasks include handling customer requests, documenting interactions in internal systems, following up on pending cases, and escalating complex issues when necessary. The role involves adhering to service level agreements, maintaining professional communication standards, and contributing to customer satisfaction and retention. The team member also collaborates with colleagues and supervisors to share feedback, improve processes, and ensure consistent service quality.
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