Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to provide tailored, consultative services. The organization is committed to transparency, operational flexibility, integrity, and exceeding client expectations. It also places strong importance on human capital, quality standards, and the use of advanced technologies to support long-term partnerships.
Role Description This is a full-time, on-site Customer Support Agent role based in Cairo, Egypt for English-speaking professionals. The Customer Support Agent will handle inbound and outbound customer interactions via phone, email, and chat, providing accurate information, resolving inquiries, and addressing concerns in a timely manner. Responsibilities include troubleshooting basic service issues, documenting cases in the system, and ensuring high levels of customer satisfaction in line with company standards. The role involves following established procedures, escalating complex issues when necessary, and maintaining clear, professional communication. The Customer Support Agent will collaborate with team members and supervisors to meet performance targets and contribute to continuous service improvement.
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