Company Description etisalat CX Solutions is focused on transforming every digital interaction into lasting customer relationships and tangible business value. The company combines a clear customer-centric purpose with strategic thinking and dedicated resources to execute customer experience initiatives effectively. Through a disciplined methodology, etisalat CX Solutions ensures precision, consistency, and measurable outcomes for its partners. Applicants can expect to join a team that believes exceptional experiences drive exceptional results and continuously works to improve service quality and performance.
Role Description The Customer Service Associate is a full-time, on-site role based in Ajman. This role involves responding to customer inquiries via phone and other communication channels, providing accurate information about products and services, and resolving issues in a timely and professional manner. The associate will handle customer complaints, document interactions, and follow up to ensure customer satisfaction and retention. Daily responsibilities include maintaining high standards of phone etiquette, adhering to company guidelines and performance metrics, and collaborating with team members to improve processes and customer experience. The role also requires actively identifying customer needs, offering suitable solutions, and escalating complex cases when necessary.
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