Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while improving service to their own customers. With strong global coverage and a deep understanding of diverse cultures, ETISAL International integrates industry best practices and advanced technologies into its operations. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International values human capital and is committed to providing first-class quality and innovative BPO services.
Role Description The Customer Service Agent | English Account is a full-time, on-site role based in Cairo, Egypt. The person in this role will handle inbound and outbound customer interactions in English, respond to inquiries, resolve issues, and provide accurate information about products and services. Daily responsibilities include managing customer accounts, documenting interactions in the system, and ensuring that service standards and performance targets are met. The role involves collaborating with team members and supervisors to escalate complex cases, follow up on pending issues, and maintain a high level of customer satisfaction. The Customer Service Agent will also contribute to continuous improvement by identifying recurrent problems and suggesting practical solutions.
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